Customer support

Technical questions

I'm unable to play the downloaded videos

We recommend our members to use VLC to play the videos
VLC is a free software you can download here.

I'm unable to,play the videos on the web site

On PC/MAC:
You need Javascript support and HTML5 video support.
We recommand you to download and use Google Chrome instead of your current browser.

On mobile/tablet:
You need Javascript support and MP4/H264 playback support on your device.

Video playback is choppy

By default, our player start playing videos in the HD READY 720p format.
It is possible that your computer is not powerful enough or that you Internet connection is not fast enough to play this format.
In this case, click on the config (cog) button on the bottom right corner of the video player. This will enable you to choose a lower quality (480p, 360p, 240p).

Questions regarding your subscription

I did not receive my password, I lost my password

Your password has been sent to you by email when you validated your payment.
If you did not receive any email, please check your spam folder.

If you deleted the email, you can generate a new password on this page.

How do I cancel my membership ?

To cancel your membership, you need to check the web site of the payment processor used for your subscription and follow the instructions.
Click here to see the list of the payment processor we use.